Introduction
Welcome to Bloomery! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, https://bloomery.com.pk/. By using our site, you agree to the terms outlined below.
Information We Collect
Personal Information: When you place an order, we collect your name, email address, phone number, and shipping address.
Payment Information: Your payment details are processed securely via Visa, Mastercard and are not stored on our servers.
Usage Data: We collect information about your device, browser, and how you interact with our website, such as pages visited and time spent on the site.
Cookies: We use cookies to enhance your shopping experience, such as remembering items in your cart.
How We Use Your Information
- To process and fulfill your orders.
- To send you updates about your order status.
- To improve our website’s functionality and user experience.
- To send promotional emails, if you have subscribed to our mailing list.
How We Share Your Information
Third-party Service Providers: We share your information with delivery services to ship your products and with payment processors to handle transactions.
Legal Compliance: We may disclose your information if required by law or to prevent fraudulent activities.
Data Security
We take appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. All transactions are secured using SSL encryption.
Cookies and Tracking
Our website uses cookies to:
- Remember your preferences and settings.
- Analyze website traffic using Google Analytics.
- You can manage or disable cookies in your browser settings.
Return Policy
At Bloomery, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we offer the option to exchange your product under the following conditions:
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Eligibility for Exchange
- Only unopened and unused perfumes are eligible for exchange.
- Exchanges must be initiated within 7 days of the purchase date.
- The original receipt must be presented at the time of the exchange.
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Non-Exchangeable Items
- Perfumes that have been opened, used, or damaged are not eligible for exchange.
- Items purchased during clearance or promotional sales will also be non-exchangeable.
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Exchange Process
- To initiate an exchange, please contact our customer service team at support@bloomery.com.pk.
- Ensure the product is in its original packaging and condition when returning it for an exchange.
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Additional Notes
- Shipping costs for returning items are the responsibility of the customer unless the exchange is due to an error on our part (e.g., wrong item sent).
- Once the item is verified to meet the above conditions, a replacement product of your choice (subject to availability) will be provided.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, please contact us at +92-123-456789.
